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Blogs

Style Guides for Process Modelling

Most often, you think of style guides that have been created for documents and presentations, but they are also useful for process modelling to ensure a consistent approach across all the modelling teams within an organisation.

3 big challenges faced by family businesses

In this blog, I share some of my learnings from Australian family businesses. Ranging from generational conflict to having no exit strategy.

Onboard employees faster with a central Glossary

Even though your onboarding process helps with knowledge transfer, there are still opportunities for improvement - like a central glossary!

Can't find your file?

I’m sure if you are like me, sometimes I even forget where I’ve saved a file. Did I put it in the right location? What did I even name it?

Tips for Credit Union mergers

While some merge out of necessity, there is an increasing number of strategic credit union mergers occurring Australia-wide.

Coaching for change

Someone has decided it’s time for a change! It doesn’t matter who, what or why, but you’ve been tasked with implementing that change. But what if it's faced with resistance?

Maturing your family business

No matter where you are in your journey; whether you founded a start-up, are second-generation family business leaders, or just happen to work in a company built from the ground up, this blog is for you.

Difference between policy, process and procedure

Have you ever wondered what the difference between a process, a policy, and a procedure is? Well, if you have, you’re not alone. The truth is, like most business terms – they're often used interchangeably, which is confusing!

Future-proofing your process maps

Businesses are always changing, from the back-end processes to the way we engage with our clients. So, how do we take the burden out of updating process maps?

7 plus or minus 2

How many steps should a process map have? The answer is, 'it depends'. Accuracy, and doing this in a way others can understand is important.

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