It's easy to get so caught up in executing tasks that we forget to look at the bigger picture. This is often the case with business maturity initiatives such as process mapping. We're so focused on drawing out the right information from the right people (which as we all know can be a lengthy process), that by the time we finish we've lost touch with the business objectives.
This pain point shared by many can be resolved by implementing a Process Framework. This is a list of all key processes performed within a business, bundled in a hierarchical fashion to show how they may relate to each other.
This sounds genius, and you can see how Process Frameworks could form an integral part of any organisation; ensuring quality, accuracy in business models and end-to-end process diagrams. Frameworks implemented with high quality and rigor are the backbone behind creating effective organisation models, managing accountability, and enabling informed decisions to be made based on impact and the performance of an organisation.
Group processes into a logical classification
Support and drive management accountabilities
Drive organisational Business Process Management (BPM) maturity
Focus organisational transformation towards priority areas
Reduce implementation and sustainment costs of transformation
Drive cross-functional collaboration
Align to industry standards and best practices
Establish common terminology throughout the organisation
Whilst Process Frameworks are easy to implement and maintain, it is important to identify a model that suits your organisation’s strategy.
Is there an executive member accountable for managing the agreed outcomes of implementing Process Frameworks?
Is there an existing internal Framework that has been agreed upon?
Will the organisation go with an industry standard like the Banking Industry Architecture Network (BIAN) Framework?
How does the organisational information flow from industry standard into your organisation’s captured process?
What supporting information needs to be exposed, and who is the target audience for consuming that information?
Implementing a Process Framework can help save time and confusion. When using a clear and articulate Process Framework, teams can 'plug in' their newly created or edited process maps via the appropriate level. Now ask yourself the question, is it time to capture process ownership in a manner that increases business maturity?