One of the biggest challenges for new employees to an organisation and/or industry is the number of terms, acronyms and abbreviations used during a normal workday. This doesn’t sound like a big deal because for most of us, we have forgotten how it feels to be ‘new’. Take a moment and try to remember how it felt for a second.
New employees are less likely to ask for help for the fear of embarrassment, and despite the offer of help from existing employees, they want to show they can get up to speed fast. Even though your onboarding process helps with knowledge transfer, there may be opportunities for improvement.
The volume of terms, acronyms and abbreviations that you could collect into an organisational-wide Glossary would be quite large (even in a smaller organisation). The benefits would easily outweigh the work to put it together and maintain. Here are some considerations:
