In this blog, I share some of my learnings from Australian family businesses. Ranging from generational conflict to having no exit strategy.

Even though your onboarding process helps with knowledge transfer, there are still opportunities for improvement – like a central glossary!

I’m sure if you are like me, sometimes I even forget where I’ve saved a file. Did I put it in the right location? What did I even name it?

While some merge out of necessity, there is an increasing number of strategic credit union mergers occurring Australia-wide.

Someone has decided it’s time for a change! It doesn’t matter who, what or why, but you’ve been tasked with implementing that change. But what if it’s faced with resistance?

No matter where you are in your journey; whether you founded a start-up, are second-generation family business leaders, or just happen to work in a company built from the ground up, this blog is for you.

Have you ever wondered what the difference between a process, a policy, and a procedure is? Well, if you have, you’re not alone. The truth is, like most business terms – they’re often used interchangeably, which is confusing!

Businesses are always changing, from the back-end processes to the way we engage with our clients. So, how do we take the burden out of updating process maps?

How many steps should a process map have? The answer is, ‘it depends’. Accuracy, and doing this in a way others can understand is important.

Defining roles and responsibilities is a critical step towards business maturity. Without them, it becomes very difficult to execute strategy.