Coaching for change

Someone has decided it’s time for a change! It doesn’t matter who, what or why, but you’ve been tasked with implementing that change. But what if it's faced with resistance?

Maturing your family business

No matter where you are in your journey; whether you founded a start-up, are second-generation family business leaders, or just happen to work in a company built from the ground up, this blog is for you.

Difference between policy, process and procedure

Have you ever wondered what the difference between a process, a policy, and a procedure is? Well, if you have, you’re not alone. The truth is, like most business terms – they're often used interchangeably, which is confusing!

Future-proofing your process maps

Businesses are always changing, from the back-end processes to the way we engage with our clients. So, how do we take the burden out of updating process maps?

7 plus or minus 2

How many steps should a process map have? The answer is, 'it depends'. Accuracy, and doing this in a way others can understand is important.

R&R - Roles and Responsibilities (sorry, not Rest & Relaxation)

Defining roles and responsibilities is a critical step towards business maturity. Without them, it becomes very difficult to execute strategy.

4 signs your business has matured

In a world of celebrating startups, you can’t always remain there. Is it time to see your organisation for what it really is?

Applying Positive Psychology to Coaching

Satisfying the needs of autonomy, relatedness and competence to achieve self-determination adds value to what we do.

Stop using BPMN

Stop using BPMN for human consumption. Full stop. It’s only OK for robots! Many people glaze over trying to understand a BPMN diagram.

Vertical vs Horizontal swim lanes

When we want to capture information across the organisation, which orientation should process maps be drawn in?

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