Being underprepared is already a common obstacle during planned transformations, let alone an unplanned global disruption.
Is it time to capture process ownership in a manner that increases the process maturity across the organisation? If yes, how?
A shared fleet strategy should be a top priority this year; a unique opportunity that can drive wholesale business transformation.
Not only used as a reporting tool for measuring progress or displaying historical data, discover the true potential of dashboards.
Creating the Customer Journey Map is just the start. Develop it, work on it, and execute initiatives to drive CX success.
Modern government is no longer able to singularly rely on expertise of individuals to ensure quality, especially in volatile conditions.
How do you ensure that your strategy is actionable, and a clear ‘golden thread’ can be drawn from top to bottom of your company?
The ability to create and dispense work instructions efficiently sounds like a dream. Let's weigh up some pros and cons first.
Sometimes they’re simple to follow, and sometimes you can’t tell start from end. So, what are process maps? Why are they used?
The adjustment to remote working has meant new skills. As we move back the other direction, some key changes need further consideration.