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Blogs

Journey mapping to drive CX success

Creating the Customer Journey Map is just the start. Develop it, work on it, and execute initiatives to drive CX success.

Quality breadcrumbs in 3 steps

Modern government is no longer able to singularly rely on expertise of individuals to ensure quality, especially in volatile conditions.

Strategy realisation and the golden thread

How do you ensure that your strategy is actionable, and a clear ‘golden thread’ can be drawn from top to bottom of your company?

Pros and cons of digital work instructions

The ability to create and dispense work instructions efficiently sounds like a dream. Let's weigh up some pros and cons first.

A brief intro to process mapping

Sometimes they’re simple to follow, and sometimes you can’t tell start from end. So, what are process maps? Why are they used?

Transitioning back to face-to-face

The adjustment to remote working has meant new skills. As we move back the other direction, some key changes need further consideration.

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