Modern government is no longer able to singularly rely on expertise of individuals to ensure quality, especially in volatile conditions.

How do you ensure that your strategy is actionable, and a clear ‘golden thread’ can be drawn from top to bottom of your company?

The ability to create and dispense work instructions efficiently sounds like a dream. Let’s weigh up some pros and cons first.

Sometimes they’re simple to follow, and sometimes you can’t tell start from end. So, what are process maps? Why are they used?

The adjustment to remote working has meant new skills. As we move back the other direction, some key changes need further consideration.