Government organisations face unique challenges in meeting citizen expectations, maintaining compliance, and operating efficiently.
Difficulty in finding documentation
Operational processes and knowledge are either undocumented or difficult to find in the organisation.
Overreliance on individuals
Significant key person risks due to overdependence on specific individuals to ensure business continuity.
Inconsistent services and outcomes
Inconsistency in service experience, quality and outcomes, stemming from undocumented processes.
Complex regulatory obligations
Delivering cost effective operations while managing different complex regulatory obligations.
Establish a comprehensive single source of truth for processes, risks, policies and regulations.
Enhance visibility and ownership of compliance processes for improved control and accountability.
Achieve 30-60% reduction in future process improvement and compliance management costs.
Reduce the time and costs it takes for new employees to become fully effective by up to 25%.
Analyse and report on linkages between processes, risks, policies and regulations to support decision making.
Western Power, a leading utilities company responsible for maintaining and operating an electricity network in Western Australia, achieved remarkable results by implementing Holocentric's software. By enabling easy access to operational process information and work instructions, Western Power reduced incidents by 67%. Holocentric's software provided critical support, ensuring staff had access to vital information on the front line and in the field.
Defence People Group (DPG) partnered with Holocentric to support their HR system transformation. Holocentric's Business Process Management (BPM) solutions played a pivotal role in modeling the current state, capturing and improving processes and policies, and optimizing existing content. With Holocentric's support, DPG successfully articulated desired HR processes and system requirements, enabling them to achieve digitization and enhance performance.