Empowering local government process maturity

Results

About

Enhancing compliance and risk management through improved process transparency and accountability at a leading Australian financial institution.

Empowering a large local government authority (LGA) to achieve process maturity through streamlined process management and enhanced transparency.

Problem

The LGA identified process maturity as a key strategic goal and defined a roadmap to develop process management capability, focused on simplification, standardisation, and visible ownership of operational processes.

It sought to consolidate disparate process information and documentation into a single source of truth for processes, support awareness and easy discovery of processes, and ensure processes are up to date so that they could be trusted and relied upon by its users.

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Solution

Responding to the LGA’s desire to start small, focusing on engaging and developing people, and delivering wins iteratively, Holocentric provided a software agreement that corresponded to its growth plans, and enabled the LGA to invest in critical implementation resources in the early stages of its program.

Implementing Holocentric software involved comprehensive support services, including project setup and management, software configuration and provisioning, staff training for readiness and capability building, and ongoing hypercare and transition support.

With Holocentric’s assistance in software deployment, the LGA directed its own resources towards capturing processes in high-priority business areas, achieving tangible successes and effectively promoting the initiative to stakeholders.

Optimise operations

Manage operational risk

Optimise operations

Manage operational risk

Result

The LGA has made significant progress and achieved visible successes in high-priority business areas, enabling staff to clarify accountabilities, processes, and access documentation more easily. This progress has sparked interest in other business areas, with several now requesting access, training, and support for their own implementations.

Holocentric success stories

Our clients have turned obstacles into opportunities with Holocentric, setting new benchmarks for success and realising business at the peak of efficiency, compliance and resilience.

Bank compliance and risk enhancement

Using Holocentric software, a leading Australian financial institution successfully enhanced compliance and risk management by mapping processes, risks, and controls across diverse business segments, resulting in improved transparency, accountability, and effective risk mitigation capabilities.

finance

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Empowering local government process maturity

Holocentric software empowered a large local government authority to achieve significant progress in process maturity, enhancing clarity, accountability, and accessibility of operational processes across high-priority business areas, sparking interest and requests for similar implementations in other departments.

Government

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University ERP transformation support

Holocentric supported a university in a multi-year Enterprise Resource Planning (ERP) transformation, resulting in enhanced student and staff experiences, optimised finance and HR processing times, and a planned expansion of ERP modules.

Government

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Electricity safety transformation support

Holocentric supported an electricity supply company in implementing a safety and risk transformation programme, resulting in a 67% reduction in incidents and continued active use of the system throughout the organisation.

Utilities